(Collaboration Solutions for Insurance)

A more-efficient claims process can help property and casualty or general insurance companies improve profitability while attracting and retaining customers. The Accenture Cisco Collaboration Solution for Insurance Claims enhances a company's claims operation with:

• Communications and business collaboration tools
• Technologies such as contact center, instant messaging, video conferencing, and expert locator
• Integration with claims processing applications

This collaborative claims solution can improve all aspects of the claims process and has its greatest impact in these areas:

• First notice of loss (FNOL)
• Incoming call routing
• Remote management file review
• Investigation
• Damage review
• Remote management approval
• Customer communications

Improve Customer Trust While Delivering Value

(Insurance Solutions)

As consumers become more educated and savvy about their insurance choices, carriers are addressing the need for greater customer centricity holistically with better insight, optimized processes, and enhanced customer reach through direct and indirect channels.

An agile insurance carrier that can unify data, applications, and human expertise to efficiently deliver personalized service at the right time, to the right customer, across sales, underwriting, and claims is positioned to deliver convenience and value that lead to trust and profitable growth.

Likewise, to remain competitive, it's imperative for today's insurer to not only attract and retain talented next generation employees to drive future innovation and growth, but to also enable a more flexible agent/broker network.

Cisco's portfolio of solutions helps you and your agent/broker network engage with customers in the way the customers choose, by using customer knowledge to delivery personalized service, simplify operations and support, and safeguard